Privacy Policy – Mountain Hollow Ragdolls

Mountain Hollow Ragdolls is committed to protecting your personal information and maintaining transparency in how your data is handled throughout the kitten adoption and reservation process. This Privacy Policy explains how we collect, use, store, and safeguard information when you interact with our cattery, enquire about a Ragdoll kitten, complete a reservation, or browse our website.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and we aim to provide a clear understanding of your rights and our responsibilities.

Information We Collect

Information Provided Directly

We may collect personal information when you contact us, submit a kitten reservation form, enquire via email, or engage with us on our website. This may include:

Name
Email address
Phone number
Residential address
Details relating to the kitten enquiry or adoption preferences

Website Usage Data & Cookies

When you access our website, certain information may be automatically collected through cookies and tracking technologies. This may include:

IP address
Browser details
Device information
Pages viewed and time spent on the site
Website data used to improve user experience

Cookies help us understand how visitors use the site and refine our website experience for kitten adopters.

How We Use Your Information

We handle personal information only for purposes directly related to the cattery’s operations and kitten adoption processes. This may include:

Processing Kitten Reservations

We use personal information to manage enquiries, confirm reservations, maintain adoption records, and provide essential updates about availability, documentation, or transport arrangements.

Communicating With You

Your information helps us respond to questions, share adoption updates, provide support, and send relevant Ragdoll kitten information.

Website Improvement

Website analytics and usage data may help us refine our online experience, improve customer support processes, and ensure the website functions correctly.

Disclosure of Your Personal Information

We do not sell or share your personal information with unrelated third-party marketers.

However, your information may be disclosed to trusted third parties where necessary to provide our services, including:

Website hosting and IT service providers
Payment processing services (if applicable)
Transport providers assisting with kitten delivery
Compliance with legal obligations, such as responding to lawful requests or regulatory requirements

These parties only receive the minimum information required and must handle data in accordance with Australian privacy standards.

Security of Your Personal Information

We take reasonable measures to protect your personal information from misuse, interference, loss, unauthorised access, or disclosure.

This includes secure digital storage practices, restricted administrative access, and the implementation of data protection safeguards appropriate for small businesses operating within Australia.

While no online system is completely secure, we aim to maintain high standards of confidentiality and safety for all kitten adopters.

Your Privacy Rights

Under the Australian Privacy Principles, you may:

Request access to your personal information
Ask for corrections if your information is inaccurate or outdated
Request deletion of your personal information where it is no longer required for business or legal purposes
Withdraw consent for marketing or communication emails

To exercise these rights, please contact us using the details below.

Use of Cookies and Tracking Technologies

Our website uses cookies to:

Improve site functionality
Analyse user behaviour
Store preferences for future visits
Assist with website performance optimisation

You may choose to disable cookies through your browser settings, though this may affect how some parts of the website function.

Changes to This Policy

Mountain Hollow Ragdolls may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with the revised effective date.

We encourage users to review this policy periodically to stay informed about how their information is managed.