Returns & Refunds Policy for Mountain Hollow Ragdolls

At Mountain Hollow Ragdolls, transparency, integrity, and the lifelong welfare of every kitten are at the heart of our operations.

This Returns & Refunds Policy outlines how we handle Ragdoll kitten purchases, deposit arrangements, and shop merchandise returns, in alignment with Australian consumer expectations and ethical breeding standards.

Our goal is to ensure adopters feel fully informed and supported throughout the entire process.

Kitten Deposit & Reservation Policy

Reserving a purebred Ragdoll kitten requires a deposit. This deposit secures your chosen kitten and removes them from availability for other families.

Non-Refundable Deposits (Standard Policy)

Your deposit is non-refundable in the event you choose to cancel your adoption for any reason. This includes changes of mind, changes in personal circumstances, or delays in being ready to adopt.
Once a kitten is placed on hold, we commit to their care, planning, and socialisation specifically for your future home.

This framework forms part of our Mountain Hollow Ragdolls purchase terms and has been created to protect the welfare of every kitten and support responsible adoption practices.

When a Full Deposit Refund May Be Issued

A full deposit refund may be offered by Mountain Hollow Ragdolls only under rare circumstances, such as:

• If the kitten becomes medically unsuitable for adoption prior to pick-up or transport.
  
• If the kitten becomes unexpectedly unavailable due to an unforeseen event.
  
• If a veterinarian identifies a significant health concern before the adoption date.
  
  

Should one of these situations arise, you may choose a full refund or transfer your deposit to another upcoming litter.

This section also covers the keyword: Ragdoll kitten deposit refund.

Kitten Purchase Policy (After Adoption/Pick-Up)

All kitten placements are final once the kitten has left our premises or been handed over to a registered pet transport company.

Guiding Adoption Documentation

Every buyer signs our Ragdoll kitten adoption contract, which includes:

• Our comprehensive Cattery health guarantee policy
  
• Terms for congenital or hereditary conditions
  
• Buyer responsibilities for ongoing care
  
• Desexing confirmation and microchip details
  
• Conditions relating to indoor-only living and the kitten’s long-term welfare
  
  

These documents are designed to protect both the kitten and the adopter.

Change of Mind After Adoption

Kittens cannot be returned for a change of mind after leaving Mountain Hollow Ragdolls.
This includes circumstances such as:

• Lifestyle changes
  
• Pet compatibility issues
  
• Personal or financial changes
  
  

Once a kitten enters your care, they form bonds quickly, and returning them can cause emotional stress and disruption.

This aligns with the keyword intent Australia kitten returns, making clear that “returns” do not apply to live animals.

Health Guarantees & Refund Considerations

If a veterinarian identifies a congenital or hereditary condition within the timeframes outlined in your Health Guarantee, we follow the process detailed in the contract.

Possible remedies include:

• Replacement kitten from the next available litter
  
• Partial refund
  
• Alternative arrangements aligned with the signed contract

Every case is handled with compassion, evidence, and veterinary support.

Right of First Refusal

Should you become unable to care for your Ragdoll at any point in its life, the cat must be returned to Mountain Hollow Ragdolls.

This is not a refund scenario. Our priority is to ensure every cat is placed in a loving, suitable home if rehoming becomes necessary.

General Shop Merchandise Returns & Refunds

Our online shop offers toys, accessories, and pet care items to support your kitten’s transition. The following returns policy applies strictly to merchandise, not kitten purchases.

30-Day Return Window

You may return eligible items within 30 days if they are:

• Unused
  
• In original packaging
  
• In resellable condition
  
  

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Food or nutritional products
  
• Opened grooming items
  
• Personalised items
  
• Clearance or sale items
  
  

Return Process

To initiate a merchandise return:

1. Email us with your order number and reason for return.
   
2. Once approved, return the item to the address provided.
   
3. After inspection, your refund is issued to your original payment method.
   
   

Refunds apply to merchandise only and exclude original shipping fees.

Shipping Costs

Customers are responsible for:

• Return postage
  
• Safe packaging of returned items
  
  

If the item is faulty or incorrect, Mountain Hollow Ragdolls may cover return costs in line with Australian consumer guarantees.

Shipping & Handling for Merchandise Returns

• Returned items must be shipped using a trackable method.
  
• Mountain Hollow Ragdolls is not responsible for items lost or damaged during return transit.
  
• Refunds are processed only once the item is safely received and inspected.
  
  

Contact Us

If you have any questions regarding this policy, or need assistance with either a kitten-related query or a shop order, please reach out:

Mountain Hollow Ragdolls

📍 Australia
📧 Contact form: https://mountainhollowragdolls.com.au/contact-us/

We are always here to support new and existing families, ensuring every Ragdoll receives the highest standard of care.